Refund and Returns Policy

Last updated on October 20, 2025

1. Introduction

Welcome to KagazWala! This Refund and Returns Policy outlines our guidelines regarding order cancellations, returns, refunds, and shipping.

“We”, “Us”, “Our”, “KagazWala” refers to the business operated by Akash Gautam, with its operational address at G-176G, Phase – 6, Aya Nagar, South Delhi, Delhi – 110047. “You”, “Your”, “User”, “Customer” refers to any individual or entity purchasing products or services from our website kagazwala.com.

2. General Shipping Information

  • Domestic Orders: For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only.
  • International Orders: For international buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
  • Shipping Timeframe: Orders are typically shipped within 3-5 business days from the date of order confirmation and payment, or as per the delivery date specifically agreed upon at the time of order confirmation.
  • Delivery Address: Delivery of all orders will be made to the address provided by the buyer during the order placement process.
  • Delivery Confirmation: Confirmation of the dispatch and/or delivery of your order/services will be sent to your registered email ID as specified during registration.

3. Our Guarantee & Limitations on Shipping Liability

KagazWala guarantees to hand over the consignment to the courier company or postal authorities within 3-5 business days from the date of the order and payment, or as per the delivery date agreed at the time of order confirmation.

KagazWala is NOT liable for any delay in delivery by the courier company / postal authorities. Once the consignment is handed over to the shipping carrier, the delivery is subject to their norms and schedules.

4. Order Cancellation Policy (Crucial for Custom Goods)

Due to the highly custom and personalized nature of our Services (including but not limited to custom-printed documents, PVC cards, t-shirts, and mugs), an order cannot be cancelled or modified once it has entered the production phase.

  • Before Production: If you wish to cancel an order before it has gone into production, please contact our helpdesk immediately at [9289207230] or email us at [contact@kagazwala.com]. We will assess if cancellation is possible. A cancellation fee may apply.
  • Post-Production: Once production has begun, cancellations are not possible, and no refunds will be issued.

5. Returns and Refunds Policy (Specific to Custom Products)

Given that most of our products are custom-made according to your unique specifications, our returns and refunds policy is stringent:

  • No Returns/Refunds for Custom Orders: We DO NOT accept returns or offer refunds for products that are printed as per your approved specifications. This includes, but is not limited to, situations where:
    • You approved a design proof with an error.
    • You selected the wrong size, color, or product type.
    • You provided a low-quality image or incorrect text/design for printing.
    • You simply changed your mind after receiving the custom product.
  • Exceptions (Manufacturing Defects ONLY): We will offer a replacement or, at our sole discretion, a refund only if the product delivered is:
    • Faulty or Damaged: Physically damaged during transit or has a significant manufacturing defect.
    • Significantly Different: The final product is significantly different from the digital proof approved by you (i.e., a clear printing error on our part).
    • Proof Required: You must provide clear photographic and/or video evidence of the defect or damage.
  • Reporting a Defect: You must notify us of any such defect, damage, or significant discrepancy within 48 hours of receiving the product. Please contact our helpdesk immediately at [9289207230] or email us at [contact@kagazwala.com] with your order number and detailed evidence.
  • Return Process for Approved Defects:
    1. Upon review and approval of your claim, we will provide instructions for returning the defective item.
    2. The item must be returned in its original packaging.
    3. Once the defective item is received and inspected, we will either process a replacement order or issue a refund to your original payment method.

6. Contact for Service Issues

For any issues in utilizing our services or any questions regarding your order or this policy, you may contact our helpdesk:

  • Phone: [9289207230]
  • Email: [contact@kagazwala.com]

Disclaimer: The above content is created at Akash Kumar Gautam’s (KagazWala) sole discretion. Cashfree shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise` due to merchant’s non-adherence to it.